Shipping policy

Where we ship
We currently ship to addresses in the United States only.

Order processing
Orders are processed within 1–2 business days. Orders placed on weekends or U.S. holidays start processing on the next business day. You receive an order confirmation email right away and a second email with your tracking number once your order ships.

Delivery time
United States: typically 8–12 business days after dispatch.
Delivery times are estimates, not guarantees. Carrier delays, weather and peak seasons can extend them. Your order ships directly from our fulfillment partner.

Shipping cost
The shipping cost for your address is shown at checkout before you pay.

Tracking
Every order ships with tracking. Tracking can take 3–5 business days to start updating after dispatch. This is normal and does not mean your package is lost.

Address accuracy
Please double-check your shipping address at checkout. We cannot change the address after an order has shipped. Packages returned because of an incorrect address or refused delivery are handled under our Refund Policy.

Lost or delayed packages
If tracking has not updated for 10 business days, or your order has not arrived within 20 business days of dispatch, email support@petshedcare.com with your order number. We will open a carrier investigation and either resend your order or refund it in full.

Questions
support@petshedcare.com. We reply within 24 hours, Monday to Friday.