Refund policy

30-Day Returns

We want you to be happy with your VelaPress 2-in-1 Garment Steamer & Iron. You can request a return within 30 days of delivery.

Defective, damaged or wrong item
If your steamer arrives damaged, does not work, or is not the item you ordered, contact us within 30 days of delivery at support@petshedcare.com with your order number and a short photo or video showing the issue. We will send a free replacement or issue a full refund, including any shipping you paid. You will not be charged for return shipping.

Change of mind
If you simply changed your mind, you may return the item within 30 days of delivery if it is:
- Unused and in the same condition you received it
- In its original packaging with all accessories
- Accompanied by your order number

For change-of-mind returns, the customer pays return shipping. For safety and hygiene reasons, units that have been filled with water and used cannot be accepted as change-of-mind returns. They remain covered if they are defective.

How to start a return
Email support@petshedcare.com with your order number, the reason for your request, and photos or a video of the item. We reply within 2 business days with next steps and the return address. Please do not send items back before you receive written approval, because unapproved returns cannot be processed.

Refunds
Approved refunds go back to your original payment method within 5–10 business days after approval (or after we receive the return, where a return is required). Your bank may need a few extra days to post it.

Payments in this store are processed by Western Bid, Inc. as merchant of record, so charges and refunds appear on your statement as "WESTERN BID."

Cancellations
You can cancel for a full refund any time before your order ships. Once it has been handed to the carrier, it is handled as a return under this policy.

Lost or undeliverable packages
If tracking stops updating or your order has not arrived within 20 business days of dispatch, contact us and we will open a carrier investigation and resend or refund your order. If a package is returned to us because of an incorrect address or refused delivery, we refund the product price minus any carrier return fees.

Questions
Email support@petshedcare.com. We reply within 24 hours, Monday to Friday.