Every ShedAway order ships with full tracking. Here is how to find yours.
1. Check your email first
As soon as your parcel leaves our fulfillment partner — usually within 1–2 business days of ordering — we email you a tracking link. If you cannot find it, check your spam and promotions folders before anything else: that is where it ends up most often.
2. Or look it up here any time
Sign in with the same email address you used at checkout and you will see every order you have placed, together with its current shipping status and tracking number. There is no password to remember — you get a one-time code by email.
How long should delivery take?
We ship directly from our fulfillment partner, so delivery to U.S. addresses typically takes 8–12 business days from dispatch. International orders typically take 10–20 business days, depending on destination and customs.
It is also normal for tracking to sit quiet for the first 3–5 business days after you get the link, while the parcel is scanned into the carrier network. A tracking number that has not updated yet does not mean the parcel is lost.
Still stuck?
Get in touch if your tracking has not updated for 10 business days, or if your parcel has not arrived within 20 business days of dispatch (30 for international orders). Email us at ali717835386@gmail.com with your order number and we will open an investigation with the carrier, then either resend your order or refund it in full.
Either way you are covered by the 30-Day Fur-Free Guarantee: if you are not happy with the results within 30 days of delivery, email us one photo of the brush and we refund every cent — no return shipment needed.
Full details
See our Shipping Policy and Refund Policy for complete terms.